En SENTINELWe have an Integrated Quality, Environmental, Service and Information Security Management System for the following scopes:

ISO 9001 and 14001. “MAINTENANCE AND MONITORING OF CPD SYSTEMS. HIGH AVAILABILITY SOLUTIONS”

ISO 20000. “CPD SYSTEMS MAINTENANCE SERVICES MANAGEMENT SYSTEM”

ISO 27001:”THE INFORMATION SECURITY MANAGEMENT SYSTEM REQUIRED TO PROVIDE MAINTENANCE AND MONITORING SERVICES OF CPD SYSTEMS AND HIGH AVAILABILITY SOLUTIONS.”

ENS: “INFORMATION SYSTEM ASSOCIATED WITH THE MAINTENANCE AND MONITORING PROCESSES OF CPD SYSTEMS AND HIGH AVAILABILITY SOLUTIONS”

Our system pursues as a fundamental objective the improvement of our services through continuous improvement, with the ultimate goal of being able to offer our clients an excellent service in all aspects and a total satisfaction of all expectations. Due to our activity, at  SENTINEL we know that information is an asset with a high value for our organization and therefore requires adequate protection and management in order to continue our line of business and minimize possible damage caused by failures in Information Security

For all this SENTINEL acquires the following commitments:

• Full satisfaction of our customers including aspects related to the requirements of our services.

• Maintenance of adequate communication channels with customers and other interested parties to detect their current and future needs, in order to ensure their satisfaction with respect to the fulfillment of their needs, requirements and expectations.

• The permanent will of SENTINELin terms of Quality Management, the Environment, service management and Information Security, it will be shown through training and awareness programs that promote participatory management in these areas, making it possible for the skills of the staff to be used for the continuous improvement of the production process.

• To guarantee the development of its activities within the applicable rules and regulations, the legislation and regulations in force will be complied with, as well as other requirements signed with its clients, including those referring to the Environment and Information Security.

• Comply with the requirements and continuously improve the effectiveness of the Quality, Environment and Information Security Management System, as well as the services provided, through the implementation of measurement and monitoring systems for the services provided for our clients. , as well as quality, environment and Information Security objectives and a continuous improvement policy.

• Ensure business continuity by developing continuity plans in accordance with recognized methodologies.

• Promote responsibility towards the environment at all levels of the company by providing adequate training to all staff.

• Prevention, control and minimization of the environmental effects generated in the environment, derived from the activity of SENTINEL.

• Carry out and periodically review a risk analysis based on recognized methods that allow us to establish the level of information security and minimize risks through the development of specific policies, technical solutions and contractual agreements with specialized organizations.

• Staff SENTINEL will develop its work aimed at achieving the objectives set and in accordance, at all times, with the environmental legal requirements, Information Security, as well as those of the client.

• Commitment of Information to interested parties.

• Selection of suppliers and subcontractors based on quality, environmental, service management and information security criteria.

In Las Rozas de Madrid on October 4, 2021.

The Sentinel Address.